FAQ’s

How to contact Euro Solar ?

Contact one of our friendly staff members on 1300 387 676. Our offices are located all around Australia including major cities like Brisbane, Melbourne, Hobart, SydneyAdelaide and Perth.

We can offer information such as pricing, specifications, technical data, warranties, installation and much more. We will organize a solar quote free of charge and assess the suitability of your home. We also arrange approval through your electricity supplier, organize the Solar Credits rebate and coordinate installation by a CEC (Clean Energy Council) accredited installer.

Can I get a solar system for my home ?

A Euro Solar representative will make observations with advanced imagery software to ascertain the suitability of your roof for a solar system installation.

In specific cases where the roof design is complicated, our installer will perform a site inspection to make further observations. We will look at the area available, as well as the direction and pitch of the roof to determine whether the building is suitable and if there would be any extra costs.

Do you offer finance for purchasing solar system ?

Yes. You can look at the HSBC offer here.

Can I get solar for my commercial property ?

Yes.

Successful businesses are those that make the right decisions, and switching to solar is one of the best decisions any business could make. Solar Power can be a fantastic financial investment for your business as the cost of electricity continues to rise sharply. It also gives your business the opportunity of tapping into the financial and environmental benefits of clean, green renewable energy has never been more important and practical for businesses and industry.

Look at our commercial page.

Why is Euro Solar better than other retailers ?

Here are a few things that we offer

  • Pre & Post Sales Services
  • No obligation quote
  • Most competitive and best price guarantee on comparable systems
  • Qualified, Experienced and Licensed Installers
  • Market leading customer service
  • Lowest price
  • Price beat guarantee

Do you have a referral programme ? Can I refer my friends ?

Most certainly.

A large number of our customers come from referrals we get. Please go to this page to refer a customer.

Why should I buy from Euro Solar ?

We are Australia’s no #1 retailer. Isn’t that reason enough to buy from us?

Why should I install Solar Panel System?

Aside from the impact of cutting your households carbon footprint by tonnes of greenhouse gas emissions a year, solar units can drastically reduce your electricity bill in two distinct ways. Firstly, by generating your own electricity from the solar panels you reduce the electricity you need to buy from your power provider. Secondly, any excess Green electricity your system produces is sold back to the power provider. These two benefits mean many households will be able to reduce their electricity dramatically, sometimes bill by up to 100%.

What is an inverter ?

The inverter is the device that monitors and converts the DC electricity produced by the solar panels into the Australian standard 230V AC. The inverter is installed in a convenient location as close to your switchboard as possible. The inverter not only monitors and converts the electricity but also provides immediate information such as the amount of power being produced.

Are the Solar Panels covered by insurance?

Yes, your household insurer will cover the solar panels; as long as they are informed the panels are installed.

Why should I buy from Euro Solar ?

We are Australia’s no #1 retailer. Isn’t that reason enough to buy from us?

How much roof space is required?

A 1kW system requires an area of approximately 8m2. This can be installed in either a straight line or as a staggered installation depending on your roof space. If your roof space is not large enough for your desired system a mounting system can be installed at ground level.

Do the panels need to face a certain direction and at a specific angle?

Solar panels require the ultraviolet rays from the sun to hit them at a 90degs for best efficiencies and Australia being in the southern hemisphere this means a north facing orientation is the optimum panel situation. The panels will operate and produce electricity in an East-West direction but are approximately 35% less efficient than that of a North direction. Shade also reduces the panel’s efficiency so ideally, the panels should receive no shading between the hours of 8 am – 4 pm. Again for the most efficient output, the panels in SE QLD should be installed at a 22deg roof elevation, any other elevation will slightly reduce the efficiency of the system.

Do My meters need to be changed?

Yes, after installation of the system your network provider will need to install a bi-directional meter. This meter is required to monitor and calculate how much electricity is consumed and exported by the household.

Do I need to perform any maintenance on the panels?

The panels will need to be cleaned with a soapy mop/brush bi-monthly or more frequent depending the amount of rainfall received and the amount of bird/bat traffic in your area. Again it all comes down to efficiencies. Any dirt or animal droppings on the panels reduce the output volume.

Can I upgrade the system at a later date?

Yes upgrading is possible. Any upgrades will require an equivalent or larger inverter than the total output of the system being installed. If upgrading at a later date is a serious consideration, then we recommend installing a larger inverter at the initial installation time rather than later.

Is the energy produced affected if the panels get dirty?

Usually, any dust or dirt washes off the panels when it rains, if the panels are installed on a roof of at least 15 degrees. In extreme cases, dust may cause a power reduction of about 10%.

Is there any warranty provided with Solar Panel System?

Yes, Euro Solar provides one the best warranties in the market with 5 years manufacturer warranty on Inverter. We also offer 10 years of extended warranty on our Inverters. Our Monocrystalline Solar Panels and Inverters are approved by Clear Energy Council (CEC) Australia. Euro Solar also offers 25 years of Solar Panel manufacture performance warranty, warranting a 90% rated capacity performance over 10 years and an 80% rated capacity performance over 25 years.

Have the solar panels and inverters been tested for quality to both Australian and international standards?

Yes, the panels are tested to and meet the standard IEC61215 and IEC61730 and the inverter comply with standard AS/NZ4777.

Are solar systems as effective in winter?

Solar Photovoltaic systems rely on sunlight and ultra violet rays, not heat. So while there may be fewer hours of sunlight in winter, the actual conversion of power is unaffected by the change in season. However, you will benefit from extended hours of sunlight in the summer.

Do the solar systems Euro Solar sell come with a battery?

There is no battery as the system is completely grid interactive. Battery systems are normally used with RAP (Remote Area Power) systems that have no grid connectivity.

In event of a supply failure or blackout does the unit take over supply of the house?

No. For safety reasons, when the normal supply of electricity is interrupted the solar units are also shut down.

What is a STC?

When you install solar power, you are helping to reduce greenhouse gas emissions. This entitles you to create environmental credits called Small-Scale Technology Certificates or STCs for short. Renewable Energy Certificates (RECs) was the original term, which was replaced by STCs in January 2011; however, it is still an umbrella term covering both Small-scale and Large-scale certificates.

Like other commodities, the price of STCs is not fixed and varies with supply and demand. Prior to January 1st 2011, the price of Renewable Energy Certificates (RECs) would fluctuate daily. Now, these commodities have been renamed Small-scale Technology Certificates and regulation has been put in place to stabilize their price. One STC equals 1MWh of generation from a renewable source and is part of the Mandatory Renewable Energy Target. This target is an industry development mechanism created by the Government in 2001. The government is going to be revising the Small-scale Renewable Energy Scheme in early July this year; therefore it is most important to have your system installed before prices go up.

How do STCs benefit us as customers?

Under the new RET (Renewable Energy Target); STCs may be traded to an electricity supplier for a point of sale discount on their renewable generation unit, saving themselves the value of the STCs generated. The new Solar Credits Scheme has been in operation since 2009 and households are entitled to claim five times the normal amount of STCs for the first 1.5Kw worth of supply.

How do I go about getting a Solar System installed in my home?

There are 4 easy steps:

  1. Call us for a free consultation or fill out the quick contact form on our website.Let our solar consultants find the best Solar Power System for you based on:
    • Your budget
    • Your electricity costs
    • Your available roof space
    • Other important factors
  2. Design your system:
    • We will verify your quote over the phone and design system for your home according to your requirements.
  3. Installation:
    • Each Solar System installed is approved by a registered solar designer
    • Installation is conducted by an accredited BCSE installer within 4-6 weeks of deposit
    • Each solar system is independently assessed by a government electrical inspector.
  4. One last step:
    • We will liaise with your electricity distributor and retailer to install your bi-directional smart meter. This meter will record the electricity transfer to and from the grid.

How long does an average installation take?

Up to 5 hours

How long will it take for my installation to take place after making my booking?

4-6 weeks for metro areas. 6-8 weeks for country areas.

What is the payment period?

Prior to installation.

Do I need to be there while the system is installed?

Yes

How effective is a solar system in terms of value for money?

Australia is world-famous for its sunny climate however we do not always make the best use of our abundance of sunlight. Sunlight is a natural clean energy resource and once you pay the initial outlay for the solar system to be installed all the electricity you collect is absolutely free. Your Solar Panel System lifespan is over 25 years so imagine how much it could reduce your household running costs over this time.

What if I have a flat roof?

Roof mounting systems can be installed to angle your solar panels at an adequately slanted position so that they can still collect the maximum electricity from the sun.

Will my electricity retailer charge extra administration fees because of my solar power system?

In most cases, there should be no extra retailer fees because of a solar power system. You can confirm this by contacting your electricity retailer prior to installing solar panels.

When I get solar power do I have to enter a new contract with my electricity retailer for the electricity I buy?

Not necessarily.

After Solar Installation

What is shutdown procedure?

A shutdown procedure is installed near the inverter or switchboard to ensure safe de-energisation of the system. The procedure:

  1. Turn off the A.C. Main Switch inverter supply isolator at the switchboard and then the ac isolator at the inverter.
  2. Turn off the PV Array isolator at the inverter When undertaking any work on the array cabling between the array and inverter, a good practice is to disconnect a plug in the middle of each module string so that the array is then de-energised.

What is start-up procedure?

To startup your solar system:

  1. Turn on the D.C. “PV Array Main Switch” located next to the inverter
  2. Turn on the A.C. “Solar Supply Main Switch” located in either:
    • Switchboard
    • Sub-board
    • Listed Location: …………………………………………

WARNING: DO NOT UNCLIP THE D.C. PLUG AND SOCKET CONNECTORS WHILE UNDER LOAD.

What is maintenance procedure and timetable?

The maintenance period is every two years to comply with your Euro Solar Warranty agreement. The service typically covers the following:

  • Cleaning of the glass area of the modules to remove excessive dirt.
  • After the modules have been cleaned, a visual inspection of the modules is done to check for defects in the modules such as cracks, chips and discolouration.
  • Inspection of all cables, connectors and outside switches for any signs of product wear due to UV radiation or exposure to the elements (i.e. weather).
  • When inspecting the solar modules, the condition of the array mounting frame will also be inspected in particular. The array mounting bolts are checked to ensure that the frame and modules are firmly secured.

WARNING: Householders should not attempt their own maintenance as modules are typically located on a roof hence there is a risk of falling. When performing maintenance, some form of fall protection equipment (e.g. harness or scaffolding), MUST be used.

How does Solar Power Work?

Solar power or solar photovoltaic (pv) systems convert sunlight directly into electricity via solar panels mounted on the roof. They work when the sun is shining, helping to reduce electricity bills, greenhouse gas emissions and assisting each household’s contribution to reducing climate change.

Excess solar electricity from your solar panels can be fed into the grid which effectively makes your electricity meter “run backwards” and saves you money. Many states have feed-in tariffs which pay you multiple credits for each unit of electricity fed into the grid from your solar system.

What happened on cloudy weather or at night?

Solar power is still generated on cloudy or overcast days, however at a reduced output. At night, when solar panels typically can’t produce enough electricity to meet your household needs, power is automatically drawn from the electricity grid.

Was the electrician installed the product be qualified?

Yes, all installers are licensed electricians and are accredited in Design and Installation of Photovoltaic by the Clean Energy Council (CEC).

What will happen during blackout?

For safety reason, in the event of a blackout, your solar panel system will stop producing electricity. This safety measure is mandatory and has been put in place to protect anyone working on the blacked-out grid system. As soon as the grid is back online, your solar power system’s ability to generate will be restored.

Is it possible to increase the size of a solar PV system in the future?

This depends on your roof space and the size of the inverter. If you have sufficient roof space and additional capacity in the inverter you could increase the size of your system. Or you could add a second system to your roof. For further inquiry please call Euro Solar on 1300 387 676.

Does the orientation of the roof affect whether or not a home can successfully install a solar product?

Although it is optimal to install solar products on the north-facing side of a roof, it is also possible to install a solar PV system on the east facing side of a roof, as long as there is sufficient space. However, this will not produce the same result as a north-facing installation.

Will it help the environment if I get Solar Power System?

Solar power generation produces no greenhouse gas emissions or air pollution. The energy used to manufacture a solar power system is small compared to the energy generated by the system and is paid back many times over the life of the system.

Will I be financially better off getting solar power?

In the vast majority of cases, getting solar power will help reduce your electricity bills by reducing the amount of electricity you buy from the energy retailer and through the feed in tariff you receive for excess power you sell to the grid. The amount of electricity you save will depend upon a range of factors including the size of the system, whether the system has been installed in the optimal location and your electricity usage patterns. Be wary of claims that you will never need to pay a bill again or can eliminate your electricity bills. Most customers are installing systems in the 4 to 5 kW range, and these are unlikely to be significant enough to negate your electricity bill.

In many cases, your retail electricity tariff structure will change once you install solar PV. For the majority of people, this may not significantly impact their overall annual bill. Some people may find they are better off under the new tariff structure. Whether a customer is better or worse off will depend on their energy use pattern. In some cases (such as where you have a dedicated off-peak rate for space heating, air-conditioning or hot water) you may be better off retaining your current off-peak tariff, rather than installing solar PV. For more information on how a change of electricity tariff may affect you, and whether any instant discounts will continue, contact your retailer. It’s also worth shopping around for tariffs from other retailers that may suit you better.

How long will it take for a solar power system to pay for itself?

The payback period of a solar power system varies widely depending on the price paid, the size of the system, the usage patterns of the consumer and the price received as a feed in tariff. For homes that use small amounts of electricity and receive the premium feed in tariff, the payback period can be less than 3 years. For homes that use a lot of electricity and are not eligible for the premium feed in tariff, the payback period will be closer to 7 years. Both of these examples assume a 4 to 5 kW system and an upfront price discount through the sale of STCs under the SRES scheme.

How much electricity will I generate?

The amount of electricity that you generate depends on the size of your system, which way it is facing, whether there is any shading from trees or other buildings and the local climatic conditions. In Melbourne, a typical average generation is up to 3.7 kWh per day for a 1 kW system (up to 5.5 kWh per day for a 1.5 kW system). In winter months the average daily generation is typically less than 3 kWh and in summer months it is typically greater than 5 kWh for a 1 kW system. For Comparison, the average household uses up to 18 kWh daily, but an energy efficient house can use much less.

How efficient are solar panels?

Depending on the type of technology, solar panels typically convert between 8% and 18% of the available energy in sunlight to electrical energy. Crystalline panels have higher efficiency than amorphous panels but also cost more and their performance declines to a greater extent in high temperatures. Efficiency is not the only factor for which type of panel you are best to install.

Will I generate enough to sell power back to the grid?

In most cases there will be times that the solar PV system is generating more power than your house is using. At these times you will be selling power back to the grid. If your house has very high continuous electricity use (for example through running multiple fridges or having a number of people home at all times) then you may not export much electricity back to the grid. Regardless of the amount of electricity, you are able to export back to the grid; your solar power system will reduce the amount of power you need to buy from the grid. Be wary of claims that you will never need to pay a bill again or can eliminate your electricity bills. Most customers are installing systems in the 1.5 to 5 kW range, and these are unlikely to be large enough to negate your electricity bill.

Does the power I generate get used in my property first or sent to the grid first?

The electricity from the solar power system will get used on your property first. Only the excess gets exported to the grid.

What is the difference between net metering and gross metering?

Gross metering measures all the power your solar panels produce and all the power that you use in the house. This type of metering is used where there is a gross feed in tariff such as in the Australian Capital Territory (ACT). Under gross metering, you are paid the gross feed in tariff for all the power you produce and you must pay the usage tariff for all the power that you consume.

Net metering measures only the difference between what your solar power systems are producing and what you are consuming. Net metering measures the amount that you import separate to the amount that you export and is used where there is a net feed in tariff such as in Victoria. Under net metering, you are paid the net feed in tariff for the excess power you produce and you must pay the usage tariff for any power that you import. In Victoria, you will have net metering.

What is a feed in tariff and how can I get one?

A feed in tariff is a price that you will get paid for the electricity you generate from sources such as solar power. The feed in tariff in Victoria is a net feed in tariff and only applies to the excess electricity that you export to the grid. All large retailers are required to offer their eligible customers both a standard and a premium feed in tariff. You can receive the feed in tariff by contacting your retailer once you have a solar power system installed with the correct metering in place.

How much will I be paid for the electricity I generate?

You will only be paid for electricity that you export to the grid. You are not paid for electricity that you generate and use in the house, but this will be reducing the amount of electricity that you need to import and so reducing the total cost of your electricity purchases.

When I get solar power do I have to enter a new contract with my electricity retailer for the electricity I buy?

Not necessarily.

Will my electricity retailer charge extra administration fees because of my solar power system?

In most cases, there should be no extra retailer fees because of a solar power system. You can confirm this by contacting your electricity retailer prior to installing solar panels.

Will my electricity bill show the same information after I get solar power?

Once your solar power system is installed and your meter is recording it, your electricity bill will include extra information. Without solar power, your electricity bill shows the total amount of electricity used by your house. When you have solar power, your bill will show how much electricity you imported and how much you exported. Your bill will not show you how much electricity your house actually used or how much electricity your solar power system generated. This is because, under net metering, only the import and export of electricity to the grid is measured.

What is the difference between an electricity retailer and a distributor?

Your distributor, or distribution company, is the company that owns and maintains the poles and wires that carry electricity to your house. The distributor also owns your electricity meter and is responsible for upgrading your meter if required. There is only one distributor for each area and you cannot change distributor.

Your retailer is the company that sells you electricity. They buy electricity from power stations and sell it to customers. They also pay your distribution company for using their poles and wires. Retailers can offer different tariffs (prices) and contracts so you can choose the tariff and contract that suits you best. In Victoria, you can choose to buy electricity from any retailer and can change retailer at any time (contract termination fees may apply).

Will my power be interrupted during installation?

Your power might need to be switched off for short period during installation when the electrician connects the electrical components, and again for a short period if your meter needs to be changed.

Will I need a new meter and will I have to pay for it?

If you have an older style accumulation (spinning disc) type meter then you will need a new meter to support your PV system. The meter may be called an interval, bi-directional or smart meter. Smart meters are being rolled out across Victoria over several years. You should confirm with your distributor whether a new meter is required at your address, what kind it will be, and what it might cost. You may be charged for a meter upgrade through the electricity bills that you receive from your retailer. If you have a smart meter and get solar panels later, the meter may require some adjustment.

How do I read my new meter?

The interval meter or smart meter installed when you get solar power is an electronic type of meter that has a digital display, usually operated by a push-button on the face of the meter. There are different brands and types of interval and smart meters, so the specific operation and style of display can differ. Generally, pressing the button on the meter will scroll the display through different pieces of information including the total amount of imported electricity in kWh, the total amount of exported electricity in kWh, and the current time and date. Some meters will also show the rate at which you are currently importing or exporting electricity. If you have three phase electricity connected to your house or business, information for each phase as well as total figures are displayed. For detailed information about reading your specific interval meter it is advisable to contact your distributor.

What is a Defect Notice? Am I at risk of getting one?

A Defect Notice is issued by your distributor if they find a problem in your household wiring that might affect safety. When a distributor installs a new meter they will often run tests to check that your wiring is safe before a meter is changed, or before your house is re-connected to the grid. If your house has an existing electrical problem, this might be discovered during the meter change and a Defect Notice might be issued. If you are given a Defect Notice, you will need a registered electrical contractor or licensed electrician to fix the problem and issue a Certificate of Electrical Safety for your distributor. Installing a solar power system itself should not create a defect as the installers have been accredited and are required to seek a Certificate of Electrical Safety for their work.

Who do I talk to if there is a problem with my solar power system?

Call Euro Solar to resolve this issue or fill out our feedback & support form on our website.

What happened after Solar Installation?

After installation, Installer does EWR (Electrical Work Request) to Energex. It is online application. One copy goes to Energex (Supplier) and one copy goes to Retailer. So Energex will come to put Grid meter within 3-4 weeks after EWR.

How to check my output?

You need to check the daily output, not per second output. Every inverter can show on their screen daily output. If your output is less than CEC guideline, you need to contact Euro Solar.